General terms and conditions
The shop Atelier de Broderie Filabro, Adelinde Knödler Lutzig (subsequent contemplated „Filabro“) executes your order in accordance to the AGB (Allgemeine Geschäftsbedingungen), valid at the time of order. You can download or print the text of the AGB on your Personal Computer (PC). Any deviation from these general term and conditions will not be accepted and excluded by Filabro.
In addition, in case of any legal dispute the original AGB in the language of German is the only reference.
- Conclusion of the contract
The conclusion of contract exists, as Filabro confirms and accepts your order based on the established offer of contract in writing by e-mail. The order confirmation defines the essential content of your order, subject to the provision of obvious errors. Investigate the confirmation of order regarding obvious writing mistakes or calculation errors, as well as regarding any other deviation between the order and order confirmation. Filabro has to be informed about the deviations without any delay. In case a wrong e-mail address was given within your order and consequently the order confirmation by Filabro could not deliver to you, the conclusion of contract is still valid if Filabro is able to make the order confirmation available in an another alternative way.
- Right of withdrawal
The buyer has the right of withdrawal within in 10 days, after the product has been received by the intended buyer, without any indication of reasons by returning the unused and original packed product. The return to be sufficient stamped and the original bill to be included in the package. Insufficient stamped or unstamped returns are not accepted.
In case the product (s) employs traces of usage, Filabro reserves the right to charge the degree of deterioration and the value of usage.
No right of withdrawal exists for
- Fabrics of a length below 1 m and pre-cuts models (coupons)
- Threads, as there is the possibility of a removal of parts without validation
- Products which may include a potential copyright infringement (e.g. books / stitching
Artworks / stitching packages).
- Unsealed stitching materials (removal of parts without validation possibility)
- Unsealed petty wares
To keep the right of withdrawal the product to be returned in due time to
- Atelier de Broderie FILABRO
- Grand Rue 14
- 1373 Chavornay
Withdrawal in due time revokes the existing contract between you and Filabro. Filabro will refund any paid purchase price by a credit voucher, deducting any possible deterioration value.
Delivery from stock to the specified delivery address, if not otherwise agreed upon. Delivery time of orders to the specified delivery address is around 6 days within Switzerland and around 10 days for Europe. Products not on stock will be ordered immediately without any delay. Delivery time for Europe is 1-4 weeks and 4-8 weeks for oversee deliveries. Filabro has the right to deliver part of the order. No additional costs occur for the costumer in such cases.
Transfer of risk: after the transfer or handover of the delivery (or part of delivery) to the carrier the transfer risk is turned over to the costumer, independent who paid the transport costs. Kindly inform immediately the carrier and Filabro about any delivery damages in order to enforce any claim.
- Delivery costs and custom duties
Please note the detailed information about delivery costs. Import of goods into countries outside Switzerland may include import duties to be absorbed by the customer. Import duties may vary between the different customsterritories. The buyer is responsible for the payment of required custom duties and any other duties. Custom duties are not part of delivery costs.
- Terms of payment, Delay
All prices of the products are in Swiss France (CHF), Euro prices for information. The delivery takes place after payment reception.
Prepayment: by bank transfer:
- Account 10-784330-0 in CHF
- IBAN CH48 0900 0000 1078 4330 0
- BIC POFICHBEXXX
- In Euro: IBAN CH67 0900 0000 9133 3939 7
Prepayment: with invoice slip:
- For Switzerland: if wanted an invoice slip can be delivered.
Bill with invoice slip (payment within 30 days)
- Loyal, domestic customers may, after several orders, choose ”bill with invoice slip”. In case of payment delay, Filabro is authorized to claim interest of delay in an amount of 10%.
Pick up and payment of products by costumer at the shop is possible.
- Value added tax (VAT)
All prices include the actual legal VAT.
- Reservation of title, Withdrawal
Until the completion of all titles against the costumer, the delivered products remain the property of Filabro. In case of payment delay Filabro is entitled to withdraw from the purchasing contract.
In case Filabro`s supplier does not deliver, in spite of existing contractual liability, and as a result Filabro and through no fault of one's own is not in the position to fulfill its performance, Filabro is entitled to withdraw from the purchasing contract. Filabro will inform the customer in due time about this situation and will compensate any provided performance (quid pro quo).
- Compensation, Withholding
Compensation is acceptable, in case the claim is legally supported or recognized. The right of withholding exists only as long as the counterclaim is based on the identical contractual relationship under the law of obligations.
- Guarantee, Liability
In case there is a product defect at the time of transfer risk of which Filabro is responsible for, the costumer is entitled to request either reparation or replacement of the defective product. In case of failure of the reparation or replacement of the product, the costumer is entitled to either withdraw from the purchasing contract, demand a depreciation in value or indemnity. The defects liability period is two years.
Filabro is liable for own defaults as well as for intended or grossly negligent provoked damages by auxiliary persons. Filabro is not liable for indirect damages or loss of profit, as well as not for negligent provoked damages caused by auxiliary persons. Product liability remains intact.
Atelier de Broderie Filabro
Grand Rue 14
CH 1373 Chavornay
Costumer is informed by Filabro of type, extend, location and purpose of the investigation, processing und usage of the individual-related data required for the execution of the order. You confirm explicit acceptance of the investigation, processing and usage of the individual-related data.
Swiss law is applicable with the exclusion of UN Convention on Contracts for the International Sale of Goods. Place of jurisdiction for all claims in connection with costumers order is Yverdon-les-Bains.